.support-widget {
    position: fixed;
    right: 1.5rem;
    bottom: 1.2rem;
    z-index: 1050;
    font-family: 'Roboto', sans-serif;
}

.support-widget__bubble {
    background: linear-gradient(135deg, #0d6efd 0%, #0a58ca 100%);
    border: none;
    border-radius: 999px;
    width: 54px;
    height: 54px;
    display: flex;
    align-items: center;
    justify-content: center;
    position: relative;
    box-shadow: 0 16px 32px rgba(13, 110, 253, 0.32);
    color: #ffffff;
    cursor: pointer;
    transition: transform 0.25s ease, box-shadow 0.25s ease, opacity 0.25s ease;
}

.support-widget__bubble-badge {
    position: absolute;
    top: -6px;
    right: -4px;
    min-width: 22px;
    height: 22px;
    padding: 0 0.45rem;
    border-radius: 999px;
    background: #ef4444;
    color: #ffffff;
    font-size: 0.75rem;
    font-weight: 600;
    display: none;
    align-items: center;
    justify-content: center;
    line-height: 1;
    box-shadow: 0 10px 20px rgba(239, 68, 68, 0.35);
    pointer-events: none;
}

.support-widget__bubble-badge.is-visible {
    display: inline-flex;
}

.support-widget__conversation {
    transition: transform 0.25s ease, box-shadow 0.25s ease, opacity 0.25s ease;
}

.support-widget__bubble:hover,
.support-widget__bubble:focus {
    transform: translateY(-2px);
    box-shadow: 0 26px 40px rgba(13, 110, 253, 0.45);
}

.support-widget__panel {
     /* Use fixed so the panel is always positioned relative to the viewport
         (prevents odd nesting/scrolling behaviour on small devices) */
     position: fixed;
     right: 1.5rem;
     bottom: 1.2rem;
     width: 360px;
     max-width: calc(100vw - 3rem);
     /* Leave more space at the top so the widget never reaches the very top of the viewport
         subtract safe-area inset when available to avoid notch/status-bar overlap */
     max-height: calc(100vh - 6rem - env(safe-area-inset-top, 0px));
     background: #ffffff;
     border-radius: 26px;
     box-shadow: 0 32px 48px rgba(15, 23, 42, 0.22);
     opacity: 0;
     visibility: hidden;
     transform: translateY(12px);
     pointer-events: none;
     transition: transform 0.28s ease, opacity 0.28s ease;
     display: flex;
     flex-direction: column;
     overflow: hidden;
}

.support-widget__panel.is-open {
    opacity: 1;
    visibility: visible;
    transform: translateY(0);
    pointer-events: auto;
}

.support-widget.is-open .support-widget__bubble {
    opacity: 0;
    transform: scale(0.7);
    pointer-events: none;
}

.support-widget__composer-wrapper {
    display: flex;
    flex-direction: column;
    gap: 0.4rem;
    background: #ffffff;
    border-radius: 18px;
    padding: 0.45rem 0.75rem 0.5rem;
    box-shadow: 0 14px 26px rgba(15, 23, 42, 0.10);
}

.support-widget__composer-wrapper--reply {
    margin-top: 0.25rem;
}

.support-widget__composer-textarea {
    width: 100%;
    min-height: 44px;
    max-height: 90px;
    border: none;
    background: transparent;
    resize: none;
    font-size: 0.95rem;
    line-height: 1.35;
    color: #0f172a;
    padding: 0 0.12rem;
}

.support-widget__composer-textarea::placeholder {
    color: rgba(100, 116, 139, 0.7);
}

.support-widget__composer-textarea:focus {
    outline: none;
}

.support-widget__composer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 0.75rem;
    width: 100%;
}

.support-widget__composer-icons {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    color: #8c95a6;
    flex-shrink: 0;
    margin-right: auto;
}

.support-widget__icon-btn {
    border: none;
    background: transparent;
    color: inherit;
    font-size: 1.2rem;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 36px;
    height: 36px;
    border-radius: 12px;
    cursor: pointer;
    transition: background-color 0.2s ease, color 0.2s ease, transform 0.2s ease;
}



.support-widget__loader {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    color: #0a58ca;
    font-weight: 500;
}

.support-widget__close {
    position: absolute;
    top: 0.6rem;
    right: 0.8rem;
    background: #ffffff;
    border: none;
    color: #0f172a;
    font-size: 1.3rem;
    cursor: pointer;
    transition: transform 0.2s ease, background-color 0.2s ease, color 0.2s ease;
    width: 40px;
    height: 40px;
    border-radius: 50%;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border: 1px solid rgba(15, 23, 42, 0.1);
    box-shadow: 0 10px 24px rgba(15, 23, 42, 0.22);
}

.support-widget__intro {
    font-size: 0.94rem;
    color: #0f172a;
    margin: 0;
}


.support-widget__form {
    display: flex;
    flex-direction: column;
    gap: 0.85rem;
}

.support-widget__icon-btn:hover,
.support-widget__icon-btn:focus {
    background: rgba(19, 94, 165, 0.12);
    color: #0b5ed7;
    transform: translateY(-1px);
}

.support-widget__icon-btn.is-recording {
    background: rgba(220, 38, 38, 0.12);
    color: #dc2626;
    box-shadow: 0 0 0 2px rgba(220, 38, 38, 0.18);
}

.support-widget__voice-indicator {
    display: inline-block;
    width: 6px;
    height: 6px;
    margin-left: 0.25rem;
    border-radius: 50%;
    background: transparent;
}

.support-widget__icon-btn.is-recording .support-widget__voice-indicator {
    background: #dc2626;
    animation: supportPulse 1s ease-in-out infinite;
}

@keyframes supportPulse {
    0%,
    100% {
        transform: scale(1);
        opacity: 1;
    }
    50% {
        transform: scale(1.4);
        opacity: 0.6;
    }
}

.support-widget__sticker-btn {
    border: none;
    background: transparent;
    border-radius: 12px;
    padding: 0.25rem 0.45rem;
    font-size: 1.1rem;
    cursor: pointer;
    transition: background-color 0.2s ease, transform 0.2s ease;
}

.support-widget__sticker-btn:hover,
.support-widget__sticker-btn:focus {
    background: rgba(148, 163, 184, 0.18);
    transform: translateY(-1px);
}

.support-widget__previews {
    display: flex;
    align-items: center;
    gap: 0.55rem;
    flex-wrap: wrap;
    margin-top: 0.45rem;
}

.support-widget__preview-item {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.85rem;
    color: #0f172a;
    background: #eef2ff;
    border-radius: 12px;
    padding: 0.45rem 0.75rem;
}

.support-widget__preview-image {
    width: 48px;
    height: 48px;
    object-fit: cover;
    border-radius: 10px;
    box-shadow: 0 4px 10px rgba(15, 23, 42, 0.15);
}

.support-widget__preview-label {
    white-space: nowrap;
}

.support-widget__header {
    position: relative;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 0.35rem;
    padding: 0.9rem 1rem 0.9rem;
    text-align: center;
    color: #ffffff;
    background: #119043;
    background-image: repeating-linear-gradient(45deg, rgba(255, 255, 255, 0.12) 0 14px, transparent 14px 28px);
    border-bottom-left-radius: 18px;
    border-bottom-right-radius: 18px;
    box-shadow: inset 0 -1px 0 rgba(255, 255, 255, 0.12);
}

.support-widget__header-pill {
    display: inline-flex;
    align-items: center;
    gap: 0.45rem;
    padding: 0.25rem 0.9rem;
    border-radius: 999px;
    background: rgba(255, 255, 255, 0.18);
    font-size: 0.82rem;
    font-weight: 600;
    letter-spacing: 0.01em;
    box-shadow: 0 6px 14px rgba(12, 12, 12, 0.18);
    color: #ffffff;
}

.support-widget__header-pill-icon {
    width: 24px;
    height: 24px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.22);
    display: inline-flex;
    align-items: center;
    justify-content: center;
    font-size: 1rem;
    color: #ffffff;
}

.support-widget__header-center {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 0.55rem;
    margin-top: 0.25rem;
}

.support-widget__avatar-group {
    display: flex;
    align-items: center;
}

.support-widget__avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: rgba(255, 255, 255, 0.22);
    border: 2px solid rgba(255, 255, 255, 0.35);
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 0.78rem;
    color: #ffffff;
    box-shadow: 0 8px 16px rgba(0, 0, 0, 0.18);
}

.support-widget__avatar + .support-widget__avatar {
    margin-left: -0.65rem;
}

.support-widget__avatar--badge {
    background: #0ec15a;
    font-size: 0.65rem;
    text-transform: uppercase;
    letter-spacing: 0.08em;
    padding: 0 0.1rem;
    box-shadow: 0 8px 16px rgba(14, 193, 90, 0.35);
}

.support-widget__header-text {
    display: flex;
    flex-direction: column;
    gap: 0.2rem;
    align-items: center;
    text-align: center;
}

.support-widget__header-headline {
    font-size: 0.98rem;
    font-weight: 700;
}

.support-widget__header-status {
    font-size: 0.8rem;
    color: rgba(255, 255, 255, 0.85);
    font-weight: 500;
}

.support-widget__close {
    position: absolute;
    top: 0.6rem;
    right: 0.8rem;
    background: #ffffff;
    border: none;
    color: #0f172a;
    font-size: 1.3rem;
    cursor: pointer;
    transition: transform 0.2s ease, background-color 0.2s ease, color 0.2s ease;
    width: 40px;
    height: 40px;
    border-radius: 50%;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border: 1px solid rgba(15, 23, 42, 0.1);
    box-shadow: 0 10px 24px rgba(15, 23, 42, 0.22);
}

.support-widget__close:hover,
.support-widget__close:focus {
    transform: scale(1.08);
    background: #f8fafc;
    color: #0d6efd;
}

.support-widget__body {
    padding: 0.9rem 0.9rem;
    display: flex;
    flex-direction: column;
    flex: 1 1 auto;
    overflow: hidden;
    background: linear-gradient(180deg, #ffffff 0%, #f5f9ff 100%);
}

.support-widget__preview-image {
    width: 48px;
    height: 48px;
    object-fit: cover;
    border-radius: 10px;
    box-shadow: 0 4px 10px rgba(15, 23, 42, 0.15);
}

.support-widget__preview-label {
    white-space: nowrap;
}

.support-widget__field label {
    display: block;
    font-size: 0.85rem;
    font-weight: 600;
    margin-bottom: 0.35rem;
    color: #0a58ca;
}

.support-widget__field input,
.support-widget__field textarea {
    width: 100%;
    border-radius: 12px;
    border: 1px solid rgba(15, 23, 42, 0.12);
    padding: 0.75rem 0.9rem;
    font-size: 0.95rem;
    background: #ffffff;
    transition: border-color 0.2s ease, box-shadow 0.2s ease;
}

.support-widget__field input:focus,
.support-widget__field textarea:focus {
    outline: none;
    border-color: #0d6efd;
    box-shadow: 0 0 0 3px rgba(13, 110, 253, 0.15);
}

.support-widget__field--message textarea {
    border: none;
    padding: 0;
    box-shadow: none;
}

.support-widget__field--message textarea:focus {
    border: none;
    box-shadow: none;
}

.support-widget__actions {
    display: flex;
    justify-content: flex-end;
}

.support-widget__submit {
    background: #0d6efd;
    color: #ffffff;
    border: none;
    border-radius: 999px;
    padding: 0.55rem 1.6rem;
    font-weight: 600;
    cursor: pointer;
    transition: transform 0.2s ease, box-shadow 0.2s ease;
}

.support-widget__submit:hover,
.support-widget__submit:focus {
    transform: translateY(-1px);
    box-shadow: 0 12px 22px rgba(13, 110, 253, 0.3);
}

.support-widget__conversation {
    display: flex;
    flex-direction: column;
    gap: 1rem;
    flex: 1 1 auto;
    min-height: 0; /* allow children to shrink and enable inner scrolling */
}

.support-widget__conversation-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 0.75rem;
}

.support-widget__conversation-title {
    font-weight: 700;
    color: #0f172a;
}

.support-widget__status {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 999px;
    padding: 0.25rem 0.75rem;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
}

.support-widget__status--open {
    background: rgba(16, 185, 129, 0.15);
    color: #047857;
}

.support-widget__status--pending {
    background: rgba(251, 191, 36, 0.15);
    color: #b45309;
}

.support-widget__status--answered {
    background: rgba(96, 165, 250, 0.15);
    color: #1d4ed8;
}

.support-widget__status--closed {
    background: rgba(148, 163, 184, 0.2);
    color: #475569;
}

.support-widget__messages {
    display: flex;
    flex-direction: column;
    gap: 0.65rem;
    flex: 1 1 auto;
    overflow-y: auto;
    padding-right: 0.4rem;
    min-height: 0;
    -webkit-overflow-scrolling: touch;
    touch-action: pan-y;
}

.support-widget__message {
    max-width: 92%;
    display: flex;
    flex-direction: column;
    gap: 0.35rem;
    font-size: 0.86rem;
}

.support-widget__message--user {
    align-self: flex-end;
    text-align: right;
}

.support-widget__message--admin {
    align-self: flex-start;
}

.support-widget__message-content {
    padding: 0.65rem 0.8rem;
    border-radius: 16px;
    line-height: 1.4;
    background: #ffffff;
    box-shadow: 0 4px 16px rgba(15, 23, 42, 0.08);
}

.support-widget__message--user .support-widget__message-content {
    background: linear-gradient(135deg, #0d6efd 0%, #0a58ca 100%);
    color: #ffffff;
}

.support-widget__attachment {
    margin-top: 0.4rem;
}

.support-widget__attachment-image {
    max-width: 220px;
    border-radius: 14px;
    box-shadow: 0 10px 22px rgba(15, 23, 42, 0.25);
}

.support-widget__attachment-link {
    display: inline-flex;
    align-items: center;
    gap: 0.4rem;
    padding: 0.45rem 0.65rem;
    background: rgba(15, 23, 42, 0.05);
    border-radius: 10px;
    color: #0a58ca;
    font-weight: 600;
    text-decoration: none;
}

.support-widget__attachment-link:hover {
    background: rgba(13, 110, 253, 0.12);
}

.support-widget__voice {
    margin-top: 0.45rem;
}

.support-widget__voice audio {
    width: 210px;
    border-radius: 12px;
    background: rgba(15, 23, 42, 0.05);
}

.support-widget__message small {
    color: rgba(15, 23, 42, 0.55);
}

.support-widget__reply {
    display: flex;
    flex-direction: column;
    gap: 0.65rem;
    padding-top: 0.5rem;
    border-top: 1px solid rgba(15, 23, 42, 0.05);
    flex-shrink: 0; /* keep composer visible at the bottom */
}

.support-widget__send-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: linear-gradient(135deg, #0d6efd 0%, #1a58d2 100%);
    color: #ffffff;
    border: none;
    border-radius: 16px;
    padding: 0.6rem 1.5rem;
    font-weight: 600;
    font-size: 0.95rem;
    cursor: pointer;
    transition: background 0.2s ease, transform 0.2s ease, box-shadow 0.2s ease;
    flex-shrink: 0;
}

.support-widget__send-btn:hover,
.support-widget__send-btn:focus {
    background: linear-gradient(135deg, #0a58ca 0%, #1448b0 100%);
    transform: translateY(-1px);
    box-shadow: 0 16px 30px rgba(10, 88, 202, 0.32);
}

.support-widget__send-btn--reply {
    padding: 0.55rem 1.3rem;
}

.support-widget__sticker-panel {
    display: none;
    margin-top: 0.4rem;
    padding: 0.35rem 0.5rem;
    background: #ffffff;
    border: 1px solid rgba(15, 23, 42, 0.08);
    border-radius: 14px;
    box-shadow: 0 20px 32px rgba(15, 23, 42, 0.12);
    gap: 0.35rem;
    flex-wrap: wrap;
}

.support-widget__sticker-panel.is-visible {
    display: flex;
}

.support-widget__alert {
    border-radius: 12px;
    padding: 0.75rem 1rem;
    font-size: 0.85rem;
    margin-bottom: 0.75rem;
}

.support-widget__alert--success {
    background: rgba(34, 197, 94, 0.15);
    color: #047857;
}

.support-widget__alert--danger {
    background: rgba(248, 113, 113, 0.2);
    color: #b91c1c;
}

.is-loading {
    position: relative;
    pointer-events: none;
    opacity: 0.7;
}

@media (max-width: 575.98px) {
    .support-widget {
        right: 1.35rem;
        bottom: 1.35rem;
    }

    .support-widget__panel {
        /* Slightly narrower on small devices so it doesn't feel overwhelming */
        width: min(300px, 86vw);
        /* Ensure the mobile panel leaves space from the top (status bar / header) */
        bottom: 1.35rem;
        max-height: calc(100vh - 8rem - env(safe-area-inset-top, 0px));
        border-radius: 18px;
    }

    .support-widget__composer {
        gap: 0.6rem;
        flex-wrap: wrap;
    }

    .support-widget__send-btn {
        width: 100%;
        justify-content: center;
        margin-top: 0.35rem;
    }
    .support-widget__composer-icons {
        width: 100%;
        justify-content: flex-start;
    }
    /* Push close button lower on small screens to avoid notch/status-bar overlap */
    .support-widget__close {
        top: 1.1rem;
        right: 0.6rem;
        width: 44px;
        height: 44px;
    }
    /* Reduce header padding and title size on small screens to save vertical space */
    .support-widget__header {
        padding: 0.6rem 0.8rem 0.6rem;
    }
    .support-widget__header-headline {
        font-size: 0.92rem;
    }
}